Shipping Policy

Thank you for choosing Aesthetic Aura. We are committed to delivering our skin care clinic products to you in a timely and safe manner. Below is our complete Shipping Policy.

1. Order Processing Time
All orders are processed within 1-2 business days. Please note that orders are not shipped or delivered on weekends or public holidays. During peak seasonal periods, processing times may take slightly longer.

2. Shipping Methods and Delivery Estimates
We offer standard and expedited shipping options at checkout. Domestic standard shipping typically takes 3-5 business days. Delivery times for international orders vary by destination, generally ranging from 7-21 business days.

3. Shipping Fees
Shipping charges for your order will be calculated and displayed during the checkout process. We provide fixed and calculated rates depending on the weight and volume of your skin care items.

4. Domestic and International Shipping
We provide shipping to local addresses and most international territories. Please be aware that shipping to some remote rural areas may incur additional delivery time.

5. Order Tracking
Once your order has been dispatched, you will receive a shipment confirmation email containing a tracking number. You can monitor your delivery directly through the carrier's tracking portal.

6. Failed Deliveries and Incorrect Addresses
It is your responsibility to provide a correct shipping address. We are not liable for orders that are undelivered or delivered incorrectly due to an invalid shipping address provided by the customer. Re-shipping costs will be at the customer’s expense.

7. Lost or Damaged Items
Aesthetic Aura is not responsible for products damaged or lost during the shipping process. If you receive your order damaged, please contact us immediately to report the issue and preserve all packaging for claim processing.

8. Customs, Duties, and Import Taxes
International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These additional fees represent the customer's responsibility and are not included in our service costs.

9. Changes to This Policy
We reserve the right to modify our Shipping Policy at any time. Any changes will be posted on this page and will apply to all orders placed following the update.

10. Contact Us
If you have any further questions regarding our shipping processes, please contact our support team at aestheticaura@outlook.com.